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Now more than ever, getting and keeping a job requires excellent communication skills. Nearly every activity conducted in an organization involves communication; people are required to interact and react, that is, to communicate. They exchange information, ideas and plans while making decisions, rules, proposals and contracts. Communication is the “lifeblood” of every organization: our training helps with the flow.
This workshop is recommended for employees who are uncomfortable in communicating, lack confidence in workplace situations or choose to avoid conflict. Participants develop the ability to communicate with assertiveness to manage relationships, achieve their goals, and accomplish a variety of tasks.
This workshop teaches participants the 7-Cs of writing for effectiveness from the Concrete to the Courteous. Participants learn the criteria for effective writing by reviewing common grammatical mistakes, practicing writing with universal business mechanics and formats, and managing emails.
As an advance writing course or extension of Business Writing 1-0n-1, participants learn how to effectively write business letters, “bad news”, customer-focused documents, and persuasive letters as well as how to format, edit, and produce polished professional documents.
This workshop is designed to teach participants how to address the public or meet with internal and external customers who may be adversarial. Participants examine causes of anger, types of anger, types of hostile audiences and methods to manage hostility.
Miscommunication and a lack of being understood are due to an employee’s communication style and inability to identify the communication style of others. Employees will gain an understanding of the value in communicating professionally by developing methods and techniques for succeeding with high touch skills in a high tech environment.
This course provides participants a venue to learn and understand communication, personality and style differences between men and women. We explore the impact of these differences on relationships in the workplace.
This workshop prepares participants to deliver audience-focused presentations such as meetings to peers, supervisors, management teams and/or stakeholders. Participants learn how to address issues and succinctly disseminate information with supporting data while delivering a presentation that captivates their audience.
Participants examine various components of communicating which include: coaching and counseling, listening, interpersonal style, and timing and delivery of a message. With a communication assessment, participants learn their preferred style of communicating with others.
Listening skills are closely linked to critical thinking, which means training in listening is training in thinking. Participants learn nine techniques for improving listening skills from depersonalizing to using non-verbal language to overcome listening impediments such as language problems and differences in perceptions.
If a job requires mental rather than manual labor, the ability to motivate strongly influences how employees communicate their knowledge, proposals and ideas to others. Motivating by communicating teaches participants, especially technical employees, conversational speaking skills and how to inspire others.
The ability to do a job well will help you remain employed; however, the ability to captivate small groups and large audiences through the art of public speaking catapults careers. Participants will learn how to find and use their natural speaking style, in addition to incorporating powerful visuals. The combined result creates exciting presentations that encourage audience participation.
This workshop is specifically designed to teach individuals how to strengthen their presentations using PowerPoint slides, customized graphics, and elements of effective delivery.
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